This policy explains how subscription payments, cancellations, and refunds are handled for DriveSync, the driving-school management platform operated by DriveSync (“DriveSync”, “we”, “us”). It applies to driving schools that subscribe to a DriveSync plan. By subscribing, you agree to this policy.
1. What you’re paying for
DriveSync is a software subscription. Driving schools pay a recurring fee (monthly or annual) to access the platform’s booking, scheduling, learner, and management features. Fees are quoted in South African Rand (ZAR) on our pricing page and are inclusive of applicable taxes unless stated otherwise.
2. Free trial
Every plan includes a 14-day free trial. No charge is made during the trial, and you can cancel at any time before it ends to avoid being billed. The trial exists so you can fully evaluate DriveSync before any payment is taken.
3. Billing & renewals
After the trial, your subscription renews automatically at the start of each billing period (monthly or annual, depending on the plan you chose) using your saved payment method, until you cancel. Annual plans are billed as a single up-front payment covering the 12-month period.
4. Cancellation
You can cancel your subscription at any time — there are no cancellation fees and no lock-in contracts. To cancel, use the billing section of your DriveSync dashboard or email billing@drivesync.co.za.
When you cancel, your subscription stops renewing and you will not be charged again. Your access continues until the end of the period you have already paid for, after which the account is downgraded or closed.
5. Refunds
Because we offer a 14-day free trial to evaluate the service risk-free, subscription fees are non-refundable. Cancelling stops all future charges, but we do not provide refunds or pro-rata credits for the unused portion of a billing period that has already been paid.
This does not affect your statutory rights under South African law.
6. Exceptions — when we do refund
We will investigate and, where appropriate, refund in cases such as:
- Duplicate charges or a clear billing error on our side.
- A charge taken after a valid, timely cancellation.
- An unauthorised transaction that we are able to verify.
- Where a refund is required by applicable law.
Approved refunds are returned to the original payment method via our payment processor (Paystack), typically within 5–10 business days, depending on your bank.
7. Billing disputes & chargebacks
If you believe you have been charged in error, please contact us first at billing@drivesync.co.za before raising a dispute or chargeback with your bank — we can almost always resolve billing issues directly and far more quickly. We aim to acknowledge disputes within 2 business days and resolve them within 10 business days. Card payments are processed securely by Paystack; DriveSync does not store your full card details.
8. Contact us
Questions about billing, cancellations, or refunds:
billing@drivesync.co.za