Legal
Refund & cancellation policy
What you pay, what happens when you stop paying, and when money comes back. This applies to driving schools that subscribe to a DriveSync plan.
Last updated: 19 June 2026
The short version
- Fourteen days free. Every plan starts with a 14-day trial. Nothing is charged during it, and you can walk away before it ends without paying anything.
- Cancel whenever you like. No cancellation fee, no notice period, no lock-in contract. You keep access until the end of the period you have already paid for.
- After that, fees already paid are not refunded. There are four exceptions, all in section 6, and they cover the cases where the charge should not have happened.
The short version is a summary. Where it and the sections below differ, the sections below are the terms.
1. What you are paying for
DriveSync is a software subscription. Driving schools pay a recurring fee, monthly or annual, to use the platform’s booking, scheduling, learner and management features. Fees are quoted in South African Rand on our pricing page and include applicable taxes unless we say otherwise.
2. The free trial
Every plan includes a 14-day free trial. Nothing is charged during the trial, and you can cancel at any time before it ends to avoid being billed. The trial is there so you can evaluate DriveSync properly before any payment is taken.
3. Billing and renewals
After the trial, your subscription renews automatically at the start of each billing period, monthly or annual depending on the plan you chose, using your saved payment method, until you cancel. Annual plans are billed as a single up-front payment covering the 12-month period.
4. Cancelling
You can cancel at any time. There are no cancellation fees and no lock-in contracts. To cancel, use the billing section of your DriveSync dashboard, or email billing@drivesync.co.za.
When you cancel, your subscription stops renewing and you will not be charged again. Your access continues until the end of the period you have already paid for, after which the account is downgraded or closed.
5. Refunds
Because the 14-day trial lets you evaluate the service without risk, subscription fees are non-refundable. Cancelling stops all future charges, but we do not refund or give pro-rata credit for the unused part of a billing period you have already paid for.
This does not affect your statutory rights under South African law.
6. When we do refund
We will investigate and, where appropriate, refund in cases such as:
- Duplicate charges, or a clear billing error on our side.
- A charge taken after a valid, timely cancellation.
- An unauthorised transaction that we are able to verify.
- Any case where a refund is required by applicable law.
Approved refunds go back to the original payment method through our payment processor, Paystack, and usually take 5 to 10 business days depending on your bank.
7. Billing disputes and chargebacks
If you think you have been charged in error, please contact us at billing@drivesync.co.za before raising a dispute or chargeback with your bank. We can almost always sort billing problems out directly, and far more quickly. We aim to acknowledge a dispute within 2 business days and resolve it within 10.
Card payments are processed securely by Paystack. DriveSync does not store your full card details.
8. Getting hold of us
Questions about billing, cancellations or refunds go to billing@drivesync.co.za. If it is not a billing question, the support page is the better route.